FAQ Sheriff

Q. What are the responsibilities of the Sheriff? Special Sheriff?

A. The Sheriff oversees all operations of the Norfolk County Correctional Center and the Civil Process Division. The position of Special Sheriff is governed by Massachusetts General Law Chapter 3, Section 5. It is the responsibility of the Special Sheriff to perform the duties of the Sheriff if the Sheriff is unable to perform them.

Q. How does the Sheriff get into office?

A. The Sheriff of Norfolk County is an elected official who serves a six-year term for
the citizens of Avon, Bellingham, Braintree, Brookline, Canton, Cohasset, Dedham,
Dover, Foxborough, Franklin, Holbrook, Medfield, Medway, Millis, Milton, Needham, Norfolk, Norwood, Plainville, Quincy, Randolph, Sharon, Stoughton, Walpole,
Wellesley, Westwood, Weymouth, Wrentham.

Q. How many Sheriffs are there?

A. There are 14 Sheriffs that represent the 14 counties of Massachusetts. The Sheriffs belong to an association called the Massachusetts Sheriffs’ Association, and participate in training and meetings to advance correctional practices in Massachusetts’ county correction settings.

FAQ Jail

Q. What is the address for the Norfolk County Jail and House of Correction and how do I get there?

A. The Norfolk County Correctional Center which holds both pre-trial and sentenced offenders is located at 200 West Street Dedham, MA. It is located between the north bound and south bound lanes of Route 128 near Exit 17. Driving directions can be obtained with this CLICK HERE FOR DIRECTIONS

Q. How do I set up a telephone account so my friend or relative can call me from the facility?

A. You can call the Global Tel-Link at 1-877-650-4249 or visit offenderconnect.com to open a telephone call account. You can also replenish or close the account by contacting Global Tel-Link.

Q. How do I become approved to visit an offender?

A. You must be approved by the Norfolk Sheriff’s Office. You can pick up the visitor pre-approval form application at the jail or download it here.

Once the application is completed, you can fax it to 781-326-6020 or mail it to:
Norfolk Sheriff’s office – Visitation
200 West Street
Dedham, MA 02026

Q. How will I know when I have been approved to visit?

A. You can call the jail at 781-329-3705 to check on your status.

Q. What is the schedule for visiting?

A. Due to the constantly changing schedules, we advise that you call the jail at 781-329-3705 to obtain the latest information.

Q. What is the policy regarding child visitors?

A. Children under age 18 may visit offenders on weekends only. A child accompanied by a parent or legal guardian must present a birth certificate at the time of the visit. If the child is accompanied by someone other than a parent or legal guardian, there must be on file with us: a minor consent form, birth certificate or copy, and a notarized letter stating that the child has the permission of the parent or guardian to visit the offender.

Q. What is the dress code for visitors?

A. Proper dress is required. No shorts, tank tops, miniskirts, jewelry, sleeveless shirts, hoods, bare midriffs or open-toed shoes. Jail administrators reserve the right to deny visitors access if their appearance is deemed to be potentially disruptive.

Q. When can I post bail? What is the process? Is there a fee?

A. Bail may be posted between 4 p.m. and 9 p.m. Monday through Friday, and from 9 a.m. to 9 p.m. Saturday and Sunday. The person posting the bail must bring cash to the jail. We will contact the bail commissioner, who will come to the jail and receive the bail after a thorough check is run to determine if there are pending warrants or detainers from other courts. The bail commissioner charges a $40 fee in addition to the bail amount, and the entire process can take about two hours. Although we try to make this process as quick as possible, persons posting bail should be prepared to wait, as delays can occur.

Q. What is the process for giving money to an offender for his canteen account?

A. There are several ways to do this--You can visit accesscorrections.com and use a credit card or debit card to deposit money into an offender's account. You may come to the jail and deposit cash into a kiosk in the jail lobby between 7 a.m. and 10 p.m. There also is a kiosk in the lobby area of the Quincy office of the Norfolk County Sheriff's Office at 191 Parkingway in Quincy Center next to the Petco pet supply store. The Quincy kiosk is open from 8 a.m. to 4 p.m. on Mondays, Wednesdays and Fridays and from 8 a.m. to 7 p.m. on Tuesdays and Thursdays.

To deposit money by phone into an offender's canteen account, call 1-866-345-1884. You can use a credit card of a debit card, and you will need the offender's Norfolk Correctional Center ID number.

To deposit money by phone into an offender's phone account, call 1-866-230-7761. You can use a credit card or a debit card, and you will need the offender's Norfolk Correctional Center ID number.

Q. What is the Canteen Family & Friends Package?

A. Family & friends my purchase a canteen package for an offender. Offenders may receive up to $75.00 or two packages per month. This does not include tax or $3.95 handling charge.
Please visit NorfolkCountyPackages.com or call 1-800-546-6283 Monday - Friday 8:30 a.m.-11:59 p.m. EST & Saturday and Sunday 11:00 a.m. – 5:00 pm EST

Q. Can an offender receive books, newspapers or magazines?

A. Offenders may receive publications as long as they are sent directly from Edward Hamilton Book Sellers Company or barnesandnoble.com. At any time, offenders may possess no more than three books. Magazines covering topics such as sports, health, news and general interest must be deemed appropriate by jail administrators.

Q. Who should I contact about informing an offender regarding a family death?

A. Contact the Director of Programs during regular business hours by calling 781-329-3705.

Q. If an offender is released from court without his belongings, when may he pick them up?

A. Offender property may be picked up in person by the offender Monday through Friday between 9:30 a.m. and 2:30 p.m. The offender must present proper ID and the paperwork he received upon his entry into the jail. If the offender is incarcerated in another facility, he must have a notarized letter designating another person to retrieve his property. Unclaimed property is discarded after 30 days.

Q. Do offenders and detainees have uniforms or can they dress any way they want?

A. Detainees at the Norfolk County Jail and inmates at the House of Correction are issued uniforms upon their entrance into each facility. Inmates/detainees are required to wear uniforms while housed at either facility unless they are scheduled to appear in Court.

Q. How can I volunteer to provide services to offenders?

A. If you are interested in volunteering opportunities at the Norfolk Sheriff’s Office, you should contact the facility at 781-329-3705 and ask for the Programs Director.

Q. Are there special facilities for disabled inmates or visitors?

A. Yes, the NCCC is in compliance with the Americans with Disabilities Act as there are handicapped accessible showers, bathrooms, and cells.

Q. How do I send mail to a detainee or an offender?

A. Sending mail to an offender being held at the NCCC, the return address including the name of the sender must be posted on the envelope. The mail should be sent to: Offender Name, ID Number, Norfolk County Correctional Center, 200 West Street, Dedham, MA 02026. Correspondence must be typed or written in pen. All letters must be written or typed in BLACK ink. The paper that the letter is written on must be white and free of stains, spills or discoloration. All drawings must also be in black ink. All greeting cards must not be multi-layered.

Please Note: ALL MAIL IS COPIED BEFORE BEING PROCESSED AND OFFENDERS DO NOT RECEIVE THE ORIGINAL MAIL.

CIVIL

Q. What are your hours of operation?

A. The Civil Process Office is open Monday-Friday 8:30 a.m. to 4:30 p.m.

Q. What is your business and mailing address?

A. The Civil Process Office is located at 181 Parkingway Quincy MA and receives mail via P.O. Box 699245 Quincy Ma 02269.

Q. What is the difference between a Deputy Sheriff and a Constable?

A. A deputy sheriff is appointed by the sheriff and is empowered to serve any and all civil process within their county. A constable is appointed by a municipality and may only serve process in towns where they are sworn and have posted a bond. Constables may not serve process in which the damages claimed exceed $7000.

Q. What are the Fees for Service of Process?

A. The fees for both constables and deputy sheriffs are set by statute and vary from case to case. For the vast majority of services the fee will not exceed $65.00 and is often less than that amount.

Q. What forms of payment do you accept?

A. You may use your VISA, Master Card or a check or money order. Attorney clients may be invoiced at the completion of the service.

Q. What towns does the Norfolk Sheriff’s Office Serve?

A. The Norfolk Sheriff Office can serve all process on individuals or business located in the following cities and towns; Avon, Bellingham, Braintree, Brookline, Canton, Cohasset, Dedham, Dover, Foxborough, Franklin, Holbrook, Medfield, Medway, Millis. Milton, Needham, Norfolk, Norwood, Plainville, Quincy, Randolph , Sharon, Stoughton, Walpole, Wellesley, Westwood, Weymouth, & Wrentham.

Q. If your city or town is not on this list please click (Link to Civil Office info sheet) for a list of towns and sheriff’s office by county.

A. I have paperwork regarding a criminal matter that needs to be served. Can the Civil Process Office serve it?
The Norfolk County Civil Process Office serves paperwork in civil actions and your local police department would be able to point you in the correct direction for criminal services.

Q. Can the Norfolk County Civil Process Office serve paperwork outside Norfolk County?

A. Norfolk County Deputy Sheriffs can serve the towns and city within Norfolk County only. We would be happy to put you in contact with the Deputy Sheriff's Office that can serve your legal service.

Q. How do I serve an Execution on Money Judgement?

A. The Norfolk Sheriff’s Office has a number of resources to assist attorney and pro se clients with collection efforts on executions on money judgment. We encourage individuals with executions on money judgments to visit (link to Executions on Money Judgment Civil Site) for more details or to contact our office to discuss options. The Norfolk Sheriff’s Office offers free asset searches and skip tracing services for attorneys and plaintiffs to help locating individuals as well as assets which may potentially be seized to satisfy a judgment.

Q. How do I serve a capias?

A. The Norfolk Sheriff Offices can serve capias warrants on individuals residing in Norfolk County. The Norfolk County Civil Process Office performs Capias services by first attempting to arrange a voluntary court date with the defendant before physically arresting the defendant. The Deputy Sheriff gives the defendant three (3) opportunities to appear in court on their own. The physical arrest is the last resort as it is more costly and takes longer to effectuate. We have a high rate of success in convincing a judgment debtor come into court voluntarily to resolve the matter. Due to the unique nature of each capias we encourage plaintiffs to contact our office to discuss their options and the costs of service.

Q. How do I Evict my tenant.

A. The Norfolk Sheriff Office can assist you with all summary process related services for properties located within Norfolk County including the service of a 14 or 30 day notice, summary process summons, and execution for possession. For more information on evicting a tenant, the eviction process, and the fees and documents required please visit (LINK TO EVICTIONS PAGE)

Q. I have another question?

A. Please contact our office of 781-326-1787 or email us at info@norfolkcivil.org You may also visit our website at (Link to Civil FAQ)

YOUTH PROGRAMS

Please see our Family Guide for more information

Q. How do I sign my child up for the Youth Leadership Academy?

A. Registration generally opens in March. Please check our website for updates. You may also follow the Youth Leadership Academy on Facebook at facebook.com/ncsoyla Parents of children who were previously on the waitlist will receive an email regarding the registration process before registration opens.

Q. How old does someone have to be to attend the Youth Leadership Academy?

A. The youth leadership Academy is open to youth who will be 10-14 at the time of attendance.

Q. What is the cost of attending the Youth Leadership Academy?

A. The current cost of attendance is $150.00 which is used to offset operating costs. Payment may be made by check payable to COMM of MASS SDN CPE TRUST

Q. What are the hours of Operation?

A. Drop off begins between 8:30 and 8:50 am and pick up is at 2:30 Monday through Thursday. On Fridays, our Academy observation starts at 10:30am, family and relatives are able to see their children climb in their groups, followed by a family lunch and graduation which parents and relatives are encouraged to attend. The Academy typically ends by 12:30 on Fridays.

Q. What activities are involved? How should my child dress? What should they bring?

A. Please see our family guide for more information of a typical day in the academy and information regarding activities, dress code, and other requirements.

Q. How does someone become a peer leader?

A. Peer leaders may apply by submitting an application (LINK). Peer leaders must be between the ages of 15-18 and have 2 references

Q. I am with a school or community group and am interested in one of the Sheriff’s Office Outreach programs who do I speak to?

A. Please contact our Youth Programs Division at 781-751-3501 or email youth@norfolksheriffma.org For more information on available programs please visit Youth Programs

SENIOR PROGRAMS

Q. What Is TRIAD?

A. TRIAD is a partnership between senior citizens, law enforcement/public safety and senior support services, such as local Councils on Aging. Working in close collaboration with local police, fire, and councils on aging the Norfolk Sheriff’s Office assists each community in developing and implementing safety initiatives and programs tailored to its needs and focused on each community’s specific areas of interest.

Q. Is TRIAD available in my community?

A. TRIAD has a presence in each of Norfolk County’s 28 communities and programs are offered throughout Norfolk County

Q. What programs are available for seniors?

A. TRIAD Offers a wide range of programs aimed at improve the safety and security of Norfolk County Seniors. These include the “Are You Ok” telephone reassurance program, files of life, Yellow Dot among others. For a full list of programs available or for more information visit Senior Programs

Q. What is the “Are You OK?” Program and how do I sign up?

A. Are You Ok? Program is a daily telephone reassurance program offered by the Sheriff’s Office in partnership with Fallon Ambulance. Each morning enrolled seniors receive a call to check on their well-being. If an individual fails to respond or requires assistance, staff will notify their family, and if necessary local police or emergency services. Seniors interested in signing up for this no cost, potentially lifesaving, program are encouraged to contact 1-866-900-7865.

Q. How do I enroll a family member in the SafetyNet Search & Rescue Program?

A. Please contact Community Outreach Officer Carolyn Pecevich at 3474. Families of the individual purchase the locator unit and battery which is then maintained and changed Norfolk Sheriff’s Office staff at no cost to the participant or their families.

Q. How do I sign up for other programs?

A. To sign up for any other programs or to obtain further information please contact TRIAD Director Joseph Canavan at 781-751-3516






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