Family & Visitors of Inmates

The following is a list of questions frequently asked by family and friends of inmates at the Norfolk County Correctional Center.

How do I set up a telephone account so my relative or friend can call me?
Contact DSI by visiting http://www.offenderconnect.com or by calling 1-877-650-4249.   There are no fees to open, replenish or close the account. This account is for telephone calls only.

How do I get a visitor approval request form?
Any person who wishes to visit an inmate must first be approved by the Norfolk County Sheriff’s Office. This website contains a visitor approval request form that can be downloaded. We also can fax it to you or you can pick one up at the jail at the Norfolk County Correctional Center in Dedham. You can fax the completed application form to 781-326-6020 or 781-326-1079 or mail it to:

Norfolk Sheriff's Office - Visitation
200 West Street
Dedham, MA 02026

When can I visit my relative or friend? 

Due to constantly changing schedules, we advise that you call the jail at 781-329-3705 to obtain the latest information.

What is the policy regarding child visitors?

Children (under age 18) may visit inmates on weekends only. A child accompanied by a parent or legal guardian must present a birth certificate at the time of the visit. If the child is accompanied by someone other than a parent or legal guardian, there must be on file with us: a minor consent form, birth ceritificate or copy, and a notarized letter stating that the child has the permission of the parent or guardian to visit the inmate.

Have I been approved to visit my relative or friend?
Call the jail at 781-329-3705 to learn your approval status.

What is the address of the facility?
200 West St., Dedham, MA, 02026

What is the dress code for visitors?
Proper dress is required. No shorts, tank tops, miniskirts, jewelry, sleeveless shirts, hoods, bare midriffs or open-toed shoes. Jail administrators reserve the right to deny visitors access if their appearance is deemed to be potentially disruptive.

When can I post bail? What is the process? Is there a fee?
Bail may be posted between 10 a.m. and 9 p.m. seven days a week. The person posting the bail must bring cash to the jail. We will contact the bail commissioner, who will come to the jail and receive the bail after a thorough check is run to determine if there are pending warrants or detainers from other courts. The bail commissioner charges a $40 fee in addition to the bail amount, and the entire process can take about two hours. Although we try to make this process as quick as possible, persons posting bail should be prepared to wait, as delays can occur.

What is the process for giving money to an inmate for his canteen account?

There are several ways to do this:

Effective Friday January 31st, 2014 you can visit http://www.accesscorrections.com and use a credit card or debit card to deposit money into an inmate’s account. You may come to the jail and deposit cash into a kiosk in the jail lobby between 7 a.m. and 10 p.m.
 

There also is a kiosk in the lobby area of the Quincy office of the Norfolk County Sheriff's Office at 191 Parkingway in Quincy Center (next to the Petco pet supply store). The Quincy kiosk is open from 8 a.m. to 4 p.m. on Mondays, Wednesdays and Fridays and from 8 a.m. to 7 p.m. on Tuesdays and Thursdays.
 

To deposit money by phone into an inmate’s canteen account, call 1-866-345-1884. You can use a credit card of a debit card, and you will need the inmate’s Norfolk Correctional Center ID number.

To deposit money by phone into an inmate’s phone account, call 1-866-230-7761. You can use a credit card or a debit card, and you will need the inmate’s Norfolk Correctional Center ID number.

 

Can an inmate receive books, newspapers or magazines?
Inmates may receive publications as long as they are sent directly from a publisher or online outlet. At any time, inmates may possess no more than three books and a Holy Bible. Magazines covering topics such as sports, health, news and general interest must be deemed appropriate by jail administrators.

Who should I contact about informing an inmate regarding a family death?
Contact the Director of Programs during regular business hours by calling 781-329-3705.

If an inmate is released from court without his belongings, when may he pick them up?
Inmate property may be picked up in person by the inmate Monday through Friday between 9:30 a.m. and 2:30 p.m.  The inmate must present proper ID and the paperwork he received upon his entry into the jail. If the inmate is incarcerated in another facility, he must have a notarized letter designating another person to retrieve his property. Unclaimed property is discarded after 30 days.